Need help with your tv/cable or internet service?
See in-apartment troubleshooting guides for step-by-step solutions.

Having trouble with your TV or DVD player?

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If your TV says “NO SIGNAL” try these steps:

  1. Make sure the cable box is on.TV-Repair

  2. Press the “INPUT “ or “SOURCE” button on your black TV remote (not the U-Verse or Comcast remote) and change the component/TV setting to rotate through each input/source.
    1. Pause for 5 seconds between each input/source.
  3. You will also change this input setting to access your DVD player. Input settings vary by each TV manufacturer.
  4. Other issues can sometimes be resolved by resetting your cable box by unplugging it for 15 seconds.

Unable to connect to the Wi-Fi?

Refer to the tent card left in your living room. In some cases,
unplugging the modem from power for 15 seconds will reset your signal.

Still having trouble? Call us!

  • AUSTIN : 888.440.0550
  • DALLAS : 888.440.0550
  • DES MOINES : 800-308-7848
  • HOUSTON : 888-440-0550
  • KANSAS CITY : 800-308-7848
  • LITTLE ROCK : 800-735-7356
  • OKLAHOMA CITY : 800-735-7356
  • OMAHA : 800-308-7848
  • ST. LOUIS : 800-308-7848
  • SAN ANTONIO : 888-440-0550
  • TULSA : 800-735-7356
  • WICHITA : 800-466-5750